Shipping and other boring stuff... – Palmah

Free NZ / AU Shipping $80+ International $150+ | Every Product Plants 5 Trees 🌴

Shipping and other boring stuff...

Domestic and International Shipping Rates

NZ Standard

NZ Express

Under $80 = $4 | Over $80 = Free

$5.95 Flat Fee

3-5 Working Days 

1-2 Working Days

 

AUS Standard (Non Tracked)

AUS Express

 

Less $80 = $10 | Over $80 = Free

$30 Flat

 

1-3 Weeks 

3-10 Days

 

UK + US Standard (Non Tracked

UK + US Courier



Under $150 = $20 | Over $150 = Free

$50 Flat

 

2-5 Weeks

1-3 Weeks

 

Rest of World Standard (Non Tracked)

Rest of World Courier

 

 

Less $150 = $25 | Over $150 = Free

$55 Flat

 

 2-6 Weeks (depending where)

1-3 Weeks

 

Shipping - all packages will be shipped as quickly as possible and arrival time will depend one where you live and what shipping method you select. You can track your items at https://www.nzpost.co.nz/tools/tracking

 

International shipping - customer is responsible for all import costs / taxes / tariffs  

 

Returns/exchanges - if an item is damaged in some way, we are more than happy to exchange and replace it free of cost. If you’d like to swap if for other reasons (such as wrong size etc.) we are more than happy to exchange (if we have a replacement in stock) as long as shipping is paid for on both ends. We do not offer refunds for customers changing their minds sorry, but can offer store credit if organised and customer arranges shipping 

 

Undelivered items - unfortunately from time to time, our shipping partners have been known to misplace packages resulting in items never arriving. It is incredibly hard for us to locate these packages if there is no tracking number on them, so the only way we can get and offer compensation for lost items is if the item is tracked (by selecting tracked or express shipping). While we will try our best to locate lost items, we can not guarantee compensation for lost items if standard shipping is selected.